OUR PHILOSOPHY

One underlying principle drives all of our work: Anything worth doing is worth doing right. We will never bid low and cut corners – the result would be poor workmanship and an unhappy client. We quote honestly, according to what will serve you best. The result is professional, highest-quality work and service, and a completely satisfied client. When Great Northern Stone completes a job, our tile or stone not only reflects your image; it reflects our standards and our work ethic.

Customer Service Policy

Our mission is always to make our customers happy. And then we go further. We provide unmatched product, services and information so that your stone investment pleases you—and supports you—for a lifetime.

What sets us apart from others?

In one word - HEART.  We love stone, we love what we do, we love our customers and most of all, we LOVE seeing the smiles on their faces when we are done!  You can see it yourself when we tackle any job.  Don't just take our word for it!  See what our customers have to say here: VIDEO TESTIMONY

We are not a janitorial company pretending to be a stone company.  All we do is stone - we know stone!  What a customer may feel is only cleaning, is often something in need of restoration.  Restoration of stone takes a knowledge of stone.  Would you want the oil change kid working at the local garage doing an overhaul on your Escalade?

We are now offering local business partnering opportunities.    You can rest assured that when Great Northern Stone tells you that we serviced a customer - it was actually us that serviced them.  We do not take someone's money, give them 3 days of training, a 1-800 hotline and send them out as "experts" with a list of "supposed" past clients to impress unwitting homeowners.  We would never send someone with only 3 days training out to oversee a job as important as yours to pretend to know what they are doing.  Our crew chiefs require an apprenticeship with us (or recognized companies) before they are allowed to oversee even a grout cleaning, let alone a restoration of stone. Would you want a college intern doing an operation on your leg because he claimed to be a surgeon?  Even if the hospital he worked for had performed the operation 20 times, but he had never actually done it himself? Our training program includes actual "hands-on" instruction in real world settings. Training programs developed by a world renowned expert in the field.

Not only do we train our employees in stone, but we train the world's companies as well.   Tom McNall, owner and operator of Great Northern Stone teaches courses on restoration and business success for the Marble Institute of America and the IICRC.  He also sits on the Board of Directors of the MIA now which helps set the standards in the industry.  He offers courses on care and cleaning so that janitorial and maid companies as well as those who sell stone, so that they can care for and advise on proper care of your investment.  We care about your stone, even before it is installed in your home or business!

LOCAL PARTNERING AVAILABLE